Refunds & Returns

AmericanFlags.com takes pride in the products we carry and we emphasize quality control at every step in the production and shipping process. If, however, you receive a product that is broken or defective, you may return it within 14 days of delivery, for a prompt refund or replacement. If you receive an item and change your mind about wanting the item, you may return it at your expense for a credit as long as it is returned in its original and unused condition.

Before you return a product to us, please call us or email us to receive authorization (RMA) and specific directions from us. The fastest and easiest way to get an RMA# is to contact us using our contact form here: contact AmericanFlags.com

Sorry, no returns can be accepted without an RMA#, including "refused" deliveries. Shipping and handling is not refundable and all returns are subject to a 20% restocking fee to cover our processing costs. Actual outbound shipping costed are charge on returned orders shipped as part of our free shipping promotion. Flagpoles over 18' in length are not returnable.

When returning a product to us, we suggest you use a method of shipping that will ensure delivery confirmation so as to avoid lost packages. We cannot be responsible for lost items. Your credit card will be promptly credited once we receive the item back and inspect it. You may not "chargeback" your card during this period.

Once an order has been placed, it cannot be cancelled as our fulfillment process begins immediately. Once an item has shipped, we have incurred the shipping costs and these fees are not refundable. Some of our products are offered with free shipping; if you return one of these products our actual outbound shipping costs will be deducted from your return refund.

Customers who provide us with incorrect shipping information and/or whose merchandise is returned as "undeliverable" must pay a re-shipping charge if the item is returned to us and you ask that it be re-sent to you.

Returned or "bounced" checks will result in a $35 fee, which is payable only through money order or certified check.

We remind our customers during the online check-out process, receipts and via our packing slips that charges associated with your purchases at AmericanFlags.com will appear under the name "Precision Marketing Solutions, Inc.," our parent company. If you do not recognize these charges when your bill comes in and dispute the charges without calling us, we will pass on to you the fee we are assessed for this action.

We give you a choice of shipping options at checkout, though we reserve the right to change carriers/methods if such change will result in the faster, safer or more efficient delivery of your flags. We can't be responsible for shipping delays once your items have left our warehouse.

AmericanFlags.com is not responsible for typographical errors on our site and we reserve the right to change the terms and conditions of sale at any time.

All sales at AmericanFlags.com are governed by New York State law, without giving effect to its conflict of law provisions.

BY PLACING AN ORDER ON AMERICANFLAGS.COM, YOU AGREE TO ALL OF THESE TERMS, CONDITIONS AND POLICIES.